Hosting & Software Maintenance

We offer Koha hosted on high availability (99.9%) servers.

For larger catalog sizes, please contact us.

We offer following terms for this service:

Service Levels:

  • Unlimited incidents
  • Email & Phone support
  • 12*7 coverage, 9 AM IST to 6 PM IST
    • Response times:
    • Severity 1: 6 hours (90%)
    • Severity 2: Upto 1 business day (90%)
    • Severity 3: Upto 5 business days (90%)
    • Severity 4: Upto 10 business days (90%)

Scope of work/service:

  • High availability hosting (99.9% availability)
  • Troubleshooting software & hosting problems
  • Minor and major software upgrades (Koha)
  • Major software upgrades (Operating system)
  • Nightly database backup
  • Information security
  • Performance tuning
  • Software bug fixes

Other Terms:

  • Included free: Limited incidents of our librarian helpdesk services
  • Included free: installation, basic Koha administration and basic OPAC styling
  • No lock-in: request a copy of your data or database at any time
  • Payment terms: yearly or quarterly in advance

For questions or quotes, please contact us.