Software Maintenance

We can maintain Koha hosted on your servers. This service is priced at an indicative annual price of:

  • USD 1,000 (INR 45,000) for upto 50,000 bibliographic records
  • USD 1,500 (INR 67,500) for upto 100,000 bibliographic records
  • USD 1,800 (INR 81,000) for upto 150,000 bibliographic records

For larger catalog sizes, please contact us.

We offer following terms for this service:

Service Levels:

  • Unlimited incidents
  • Email & Phone support
  • 12*7 coverage, 8 AM IST to 8 PM IST
    • Response times:
    • Severity 1: 6 hours (90%)
    • Severity 2: Uptp 1 business day (90%)
    • Severity 3: Upto 5 business days (90%)
    • Severity 4: Upto 10 business days (90%)

Scope of work/service:

  • Troubleshooting software & hosting problems
  • Minor and major software upgrades (Koha)
  • Nightly database backup
  • Information security
  • Performance tuning
  • Software bug fixes

Other Terms:

  • Local network and Linux expertise is a prerequisite
  • SSH and HTTP access to the server is a prerequisite
  • Included free: Limited incidents of our librarian helpdesk services
  • Included free: installation, basic Koha administration and basic OPAC styling
  • Payment terms: yearly in advance

For questions or quotes, please contact us.