Summary | Pricing | Implementation Scope | Ongoing IT Support Scope | Ongoing Librarian Support | Hosting | Service Levels | Terms
Service Levels
| Items | Small Libraries | Medium Libraries | Large Libraries |
| Coverage | 5 Days/Week | 6 Days/Week | 6 Days/Week |
| Max Response Time - Level 1 Problems | Same Day | Same Day | Same Day |
| Max Response Time - Level 2 Problems | Next Day | Next Day | Next Day |
| Max Response Time - Level 3 Problems | Next 2 Days | Next 2 Days | Next 2 Days |
| Max Incidents/Month | 100 | 150 | 200 |
